Describe times in the past where you had to provide technical assistance to someone you know.
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
They asked for example story of overcoming a difficult situation.
A series of questions were asked regarding basic technical terminology just to get an idea of what I already knew. For instance questions about coaxial cable, fiber optic cable, the meaning of "url", etc.
How would you handle a customer that was angry at you for something you couldn't control?
How do you deal with difficult customers
How do you delete a program from your computer, walk me thru the steps.
Why did I want to work for the company?
Me diga uma situação que você não sabia resolver na hora e como resolveu.
tell me something about your self
About previous experience with Helpdesk. How would you communicate with non-tech savvy person. Then I am invited to a second a round of interview which is yet to happen.
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