Technical Support Specialist Interview Questions

2,281 technical support specialist interview questions shared by candidates

Something I've rarely been asked in interviews - "describe your steps for basic troubleshooting." Usually I'm asked what would be the first thing I did to troubleshoot, which doesn't really tell you much. Troubleshooting can take any number of courses, depending on the type of issue and the technical savvy of the client. It impressed me that the technical lead wanted me to describe my process.
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Technical Support Specialist

Interviewed at Powertek

3.7
Jun 23, 2016

Something I've rarely been asked in interviews - "describe your steps for basic troubleshooting." Usually I'm asked what would be the first thing I did to troubleshoot, which doesn't really tell you much. Troubleshooting can take any number of courses, depending on the type of issue and the technical savvy of the client. It impressed me that the technical lead wanted me to describe my process.

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