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Technical Support Specialist Interview Questions

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2,281 technical support specialist interview questions shared by candidates

1. What is the best or worst advice you’ve ever been given? 2. When at work, what do you find most motivating? What stresses you out? 3. What was the worst job you have ever had and why? What did you do there? Was there anything you did like about it?
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Technical Support Specialist

Interviewed at Order Desk

5★
May 20, 2024

1. What is the best or worst advice you’ve ever been given? 2. When at work, what do you find most motivating? What stresses you out? 3. What was the worst job you have ever had and why? What did you do there? Was there anything you did like about it?

Skills Test Continued: 7. Nick’s partner Jervis at NYC Merch Guys wrote in asking us about this feature 3 months ago and we explained that we couldn’t implement it right now. This is a pretty specific request that would only benefit this store but could impact the rest of our customers negatively since they don’t all want changes copied across all their stores depending on their workflow to fulfill orders. In your own words, how would you follow up with Nick on his request? Hey guys, I really need you to implement a new feature where any changes I make to a store happen on every single store I own. Can you add that feature in your app for me? Nick @ NYC Merch Guys 8. Order Desk is a complex software that requires an analytical mind and the ability to troubleshoot issues and workarounds with little guidance. This is because the problems our customers bring to us are unique to them and not applicable to any other business. Your knowledge of the app will be the foundation, but your ability to think of solutions that have never been used before is the essence of what Order Desk is about. With that in mind, please take this opportunity to share with us specific details, examples, information, or experience you have with software or other complex systems that have required creative thinking and troubleshooting to figure out. You can also tell us about the process you use to troubleshoot difficult customer experiences, with an example of a time you’ve used that process before. This does not need to be work-related experience, but rather anything that you can share to give us an idea of your technical aptitude.
avatar

Technical Support Specialist

Interviewed at Order Desk

5★
Jan 30, 2025

Skills Test Continued: 7. Nick’s partner Jervis at NYC Merch Guys wrote in asking us about this feature 3 months ago and we explained that we couldn’t implement it right now. This is a pretty specific request that would only benefit this store but could impact the rest of our customers negatively since they don’t all want changes copied across all their stores depending on their workflow to fulfill orders. In your own words, how would you follow up with Nick on his request? Hey guys, I really need you to implement a new feature where any changes I make to a store happen on every single store I own. Can you add that feature in your app for me? Nick @ NYC Merch Guys 8. Order Desk is a complex software that requires an analytical mind and the ability to troubleshoot issues and workarounds with little guidance. This is because the problems our customers bring to us are unique to them and not applicable to any other business. Your knowledge of the app will be the foundation, but your ability to think of solutions that have never been used before is the essence of what Order Desk is about. With that in mind, please take this opportunity to share with us specific details, examples, information, or experience you have with software or other complex systems that have required creative thinking and troubleshooting to figure out. You can also tell us about the process you use to troubleshoot difficult customer experiences, with an example of a time you’ve used that process before. This does not need to be work-related experience, but rather anything that you can share to give us an idea of your technical aptitude.

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