The wait. I was one of the last to check-in for the group meeting about company overview. Scheduled to start at 9a. Was there at 845a and still last to check-in. Internals were interviewed first (after the company presentation). Actual interviews started at 10a...I was in the last group and got out of there about 1230p.
Tell me about your customer service and call center experience.
reply a customer's email with knowledge base information
Level of experience Knowledge of the company Background information Technical abilities What do I bring to the table
They asked me what my career goals were like and what i was looking for in a job
Tell us about your self.
Expect and prepare to go through hypothetical scenarios involving the troubleshooting process or general customer service.
There were a couple of traditional Q&A and quite a few scenarios, including roleplaying customer facing situations.
No unexpected questions, just needed to be sure to have specific examples of interactions with customers. For example, describe a situation where you had to deal with an irate/angry customer and how you handled it.
How well do work under a high volume and high stress environment and what are some way you manage/prioritize you work load?
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