What do you do when wrong account populates on an escalation call? How would you NOT handle the call if charge sounds like us but you do not see it in the system? What is the opening you will use on a pro cs/tier 1 call? On an ESC/Tier 2 call if asked for a supervisor what do you say to the customer? What is the opening you will use on a ESC/tier 2 call? On an ESC call, what is the maximum amount of refunds you can provide for a customer?
Tier Ii Technical Support Interview Questions
355 tier ii technical support interview questions shared by candidates
About OSI
How much do you think this job pays?
Tell me about a time when you were called into your supervisor's office. What was is about, and how did you learn from it?
What I see myself doing in 5 years
Name a situation where you had a conflict with an employee. How did you handle it?
How soon you can join?
Why are you looking to change positions?
What is topology?
General IT experience. No specifics, as Tek was not given a proper job description
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