I don't remember the interview questions, but they are basic interview questions. Explain yourself, angry customer, above and beyond, where u see yourself, etc. Someone calls and reads the questions from a paper and jots down your answers. I have never had a call center job but I have plenty of customer service experience therefore I sold that.
Tell me about a time you had an irate customer on the line. What was the scenario and how did you handle it?
Answer questions about a YouTube video
They were all implified
Well, it isn't even difficult, but they want to know what situations you have been in that you had a customer with a problem and how you handled that problem.
I was asked about my background my business and sames experience. Some of the questions were: What do you know about our organization? What do you know about our products and services? Why should we hire you? What can you do for us?
Over the phone roll play responding to customer's call specific to the company's project.
Can you handle this position? And if so please complete the following presentation and training procedures. I found that i could and then proceeded with the training and course online to learn more about the position. It was very in depth and informative.
Could you sell this product?
How do you multitask.
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