Is ASDA a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at ASDA have rated their employer with 3.5 out of 5 stars in 189 Glassdoor reviews. This is a higher than average score with the overall rating of ASDA employees being 3.4 out of 5 stars. Search open Custimer Service Representative Jobs at ASDA now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at ASDA .

Does ASDA pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at ASDA with 2.7 out of 5 stars based on 189 anonymously submitted employee reviews. This is 7.1% worse than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at ASDA.

What are the top reviewed jobs at ASDA?

Sales Assistant (475) , Customer Service (388) , Customer Assistant (350) , Checkout Operator (334) , Store Assistant (317) , Retail Assistant (289) , Sales Associate (281) , Colleague (278) , Section Leader (267) , Shop Assistant (247) , Cashier (217) , Shop Floor Assistant (196) , Customer Service Representative (195) , Store Colleague (190) , Home Shopping Picker (169)

What are the pros of working at ASDA according to real employee reviews?

"The pay is good and some of the staff really know how to team play." ((in 1046 reviews)); "Colleagues are friendly and somehow manage to struggle on despite the huge pressures placed on them." ((in 926 reviews)); "Most of the people are nice and pleasant to work for and staff discount is ok wen u get the extra discount" ((in 682 reviews)); "Staff are friendly and made lots off outside work friends" ((in 507 reviews)); "Discount and benefits are good" ((in 207 reviews))

What are the cons of working at ASDA according to real employee reviews?

"Management was poor had no help once I started and not once checked to see what’s going on." ((in 1040 reviews)); "Can be long hours and tiring" ((in 528 reviews)); "We had another bad manager but they would at least help us if were struggling." ((in 512 reviews)); "You will be expected to work at the speed of light despite having no training." ((in 123 reviews)); "No work life balance if you want to advance your career or keep your job." ((in 117 reviews))

ASDA Custimer Service Representative reviews

3.5

52% would recommend to a friend

(189 total reviews)

Lord Stuart Rose

41% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (189 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Custimer Service Representative employees have rated ASDA with 3.5 out of 5 stars, based on 189 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. ASDA is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

189 reviews

4.0

Mar 21, 2025

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was good to work and Kay went up regularly

Cons

Customers are rude 97% of the time for some reason

5.0

Feb 26, 2025

Great Team

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly staff and customers in the store

Cons

There can be negativity from a couple of colleagues

3.0

Feb 25, 2025

Friendly Environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Suitable for students or those needing part-time work. Opportunities to develop customer service and problem-solving skills ASDA is a large supermarket chain, offering stable employment opportunities.

Cons

Standing for long shifts can be tiring Busy periods, such as Christmas, can be overwhelming. May include early mornings, late nights, and weekends.

Viewing 28 - 30 of 189 Reviews

Jobs at ASDA

Warehouse Colleague

Grangemouth, Scotland

Milton Keynes, England

Normanton, Yorkshire and the Humber, England

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ASDA Custimer Service Representative reviews

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Great Team

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