Is ASDA a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at ASDA have rated their employer with 4.5 out of 5 stars in 38 Glassdoor reviews. This is a higher than average score with the overall rating of ASDA employees being 3.4 out of 5 stars. Search open Customer Service Associate Jobs at ASDA now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at ASDA .

Does ASDA pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at ASDA with 3.6 out of 5 stars based on 38 anonymously submitted employee reviews. This is 21.5% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at ASDA.

What are the top reviewed jobs at ASDA?

Sales Assistant (475) , Customer Service (388) , Customer Assistant (350) , Checkout Operator (334) , Store Assistant (317) , Retail Assistant (289) , Sales Associate (281) , Colleague (278) , Section Leader (267) , Shop Assistant (247) , Cashier (217) , Shop Floor Assistant (196) , Customer Service Representative (195) , Store Colleague (190) , Home Shopping Picker (169)

What are the pros of working at ASDA according to real employee reviews?

"The pay is good and some of the staff really know how to team play." ((in 1042 reviews)); "Colleagues are friendly and somehow manage to struggle on despite the huge pressures placed on them." ((in 952 reviews)); "Most of the people are nice and pleasant to work for and staff discount is ok wen u get the extra discount" ((in 676 reviews)); "Staff are friendly and made lots off outside work friends" ((in 514 reviews)); "Good benefits for staff and discounts" ((in 201 reviews))

What are the cons of working at ASDA according to real employee reviews?

"Management was poor had no help once I started and not once checked to see what’s going on." ((in 1052 reviews)); "Can be long hours and tiring" ((in 528 reviews)); "We had another bad manager but they would at least help us if were struggling." ((in 507 reviews)); "No training is provided for these though then you're looked at a bit foolishly for not knowing what to do." ((in 123 reviews)); "No work life balance if you want to advance your career or keep your job." ((in 113 reviews))

ASDA Customer Service Associate reviews

4.5

94% would recommend to a friend

(38 total reviews)

Lord Stuart Rose

99% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (38 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Associate employees have rated ASDA with 4.5 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. ASDA is rated 27% above average by Customer Service Associate professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

38 reviews

4.0

Jan 28, 2020

Don't

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexible, easy work, colleagues, discount card

Cons

Management, customers, location, pay, monotonous

1.0

Jan 16, 2020

Terrible management

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The pay is not too bad but it’s not worth it because the managers will treat you like dirt.

Cons

I was on my shift last night, went to the toilet & say down to poo, I looked up & there was the duty manager looking down on me. When I questioned him he made up 2 reasons why he needed to be there, then tried to physically intimidate me by standing in my way & not letting me pass, then told me I could make a complaint but it would go nowhere. I have reported the incident to the police. You need this job to help pay my way through University but my advice to anyone would be do not work here. Store management are bullies & speak to you very badly pretty much all the time.

4.0

Nov 30, 2019

Not a bad place to work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

pay was very good here

Cons

long hours long shifts short breaks

Viewing 28 - 30 of 38 Reviews

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ASDA Customer Service Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Don't

Terrible management

Not a bad place to work

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