- Aside from maybe 2 people, entire management team is just awful
- Most of the customers. MOST.
- Unsocial working hours
- Long hours, very short breaks
- Working every Sunday is mandatory if you're contracted to do so
- Bad pay for the amount of risks to your safety and responsibilities beyond your actual contract
- Being a supervisor/Section Leader is no better, the pay is only 1-2 GBP more per hour (you just work longer hours, really)
- High turnover (at least at the branch I worked at)
- Holiday booking system is convoluted
- Micromanagement from the top down**
- *You are expected to act like a robot with no unique personality, which ties in with the micromanagement - especially if you're working on a till, you might have a manager peering over your shoulder adding unnecessary pressure on you
- *Taking your own initiative to improve on a task/service is either ignored or not recommended. This is actually likely to get you in trouble
- Toxic workplace culture of racism, misogyny, fear and discrimination is rampant
- Grievance system is an utter joke. It's especially bad if the person you're reporting is a manager who has specifically picked on you
- You can be forced to work in dangerous conditions (i.e. heatwaves/cold freezers/snowy blizzards/heavy rain/gale force winds with little protection) or even worse, with injuries that make you more unsafe
- They do not insure you for making you work using dangerous equipment (i.e. warehouse equipment, being made to clean toxic spills or bodily fluids)
- No security from dangerous members of the public if working on the kiosk or doing home deliveries
- No career progression unless you're personally favoured by management (this NOT based on merit as they otherwise say)
- Customers are allowed to mistreat you based on "the customer is always right" rule, which de-values your team's efforts and lowers your morale
- Being made to take on additional responsibilities in other departments/job roles but no pay increase/compensation is given
- Wasting slightly dated food is prioritised more than donating it to food banks or giving it to employees
- Good co-workers never stay long - either they recognise their worth and move on, or are fired for being "over-qualified"
- If your face fits, you're good. If not, you're in for a bad time
- How well your day goes will depend on your line-manager's mood, especially if you have one who micromanages you
- A job well done is not recognised or taken as seriously as mistakes are (unless you're favoured by the managers)
- No policy against customers who come in shirtless
- You know things are horrible when customers actually start offering you jobs because they can see the conditions you're working in, and how badly you're treated
- Overall, extremely bad for your mental and physical health in the long-term