ASDA reviews

3.4

52% would recommend to a friend

(12,419 total reviews)

Lord Stuart Rose

44% approve of CEO

34% positive business outlook

ASDA has an employee rating of 3.4 out of 5 stars, based on 12,419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ASDA employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

12K reviews
3.0
Jan 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits. A lot of folks have been with asda a long time so there's a strong sense of belonging. As a colleague you are well looked after with plenty of options available to you for shift swaps, 'me time' (unpaid days off). In my store there's always plenty of overtime available and I believe this is the same for most stores. I would recommend working here as a colleague.

Cons

Recent restructure of management has seen the opportunities to progress beyond Section Leader diminish. It is however far easier to become a Section Leader and due to the need to fill all positions in the last 6 months, there has been an influx of inexperienced people stepping up (think straight out of school and never had a job, let alone worked in retail) leading to increased pressure on those of us who are experienced, as we have to keep them above water as well as doing our own job. When area managers come to visit there is a mad rush to get the shop looking its best, quite often with managers/section leaders putting in extra hours to bring up the standards. In my opinion, senior management should see how our stores look on a typical day, with the budgets and resources we have. There has been a recruitment crisis in the Aberdeen area recently, mainly due to the fact that you can get an entry level position in an oil industry office and get paid more than in a supermarket. Again this has led to the employment of many who otherwise wouldn't get through group selection, simply because they are an extra pair of hands.

2.0
Dec 30, 2014
Recommend
CEO approval
Business Outlook

Pros

- I have met many friendly colleagues who work in similar roles that I do, who are genuinely nice and helpful. Some of them are still optimistic and perhaps more thick skinned than I am. They do an amazing job, are still pleasant to talk to and are optimistic and ethical, hard working. I applied for Asda because the employees seem happy, so I presumed they are treated well as employees. Now I know that it's part of their personality. Not situational. - After 3 months of working here, I got my discount card which is appreciated - Benefits - I haven't been asked to do too much overtime, but that's because I mentioned to them my health issues at interview as well as had a telephone session with occupational health as I realised I would need to look out for myself - Sometimes, management can be professional and compassionate, but it really depends on how the person is, has nothing to do with any leadership training or understanding that people need to be treated with respect - I'm earning money after being out of work for a year - I work part time so have days to recuperate - Interview was friendly, if a bit non representative of real working environment - Windows in the store. Huge ones. They allow us to get real sunlight. One of the main reasons I chose this role over John Lewis. - Learning curve for me about work in retail - how to discern between truth and embellishment, and about lowering expectations.

Cons

- Checkout colleagues have no idea what's going on since they are not allowed to join the company huddles (meetings) when they occur. In fact, I had gone into work early one day and joined one and the store manager was UNHAPPY and mentioned it was strange to see a checkout colleague at a huddle! - Company values about respect for individual do not seem to be reflected in the way I have personally fund management to behave - Management is stressed and overworked, which has been taken down to section leaders. They always seem so stressed and overworked... and then it goes onto the shopfloor staff. I hold compassion for them, yet surely effective leadership training (LDPs) would benefit all. - Ineffective to no communication - We are just numbers... I try my best to not allow it to get to me, but I don't feel valued - Variable moods of customers and management. I feel that there have been times I have been talked down to by management, and its unfair as I am reasonably sane and intelligent - We haven't got proper chairs on checkout, and it will affect our spines and health. I choose to stand because it feels less dangerous than sitting on broken chairs. - Very minimal and poor training, expected to learn on the job. Only one day of watching training videos. Which is true, yet it affects service in store. I had a customer shout at me for not knowing my job. She was right. I didn't have training to help her in that instance. - A lot of things are not on the system, customers constantly ask me to check if something is on special offer as advertised, because they are so used to having something being advertised on offer, but not on offer at the till - We don't have fridge freezers on the till, so A LOT of meat and other food goes as waste. I feel sad that customers do not value food at all, or choose to put it back themselves if they change their mind and that we are under-staffed so the runners cannot always be putting back food. - I filled in a survey regarding my opinions around a month or so ago. Was an opportunity t speak up, but as it was towards the end of my shift and I didn't have time to plan my responses, perhaps not entirely representative of my views. - The term "overspending on wages". Understaffing affects service and the holistic health of those colleagues who are encouraged, persuaded or choose to take overtime. Loads of it. -Customers come first, then the company, then management... which doesn't seem to tie in with an egalitarian view I held. - This might just be particular to my store, but it seems that management are not too concerned with the sometimes less than professional attitude of certain colleagues, even when it's flagged up. I get a few colleagues who make me feeel uncomfortable working there, so I have forced myself to ignore them when I am genuinely a friendly person. - It seems my store is not the only one with similar issues, which is why I finally chose to write this review - I do not feel happy or valued here, and therefore due to situational reasons will not be able to continue for very long, as my mental health is beginning to suffer due to stress and disappointment. Being forced to resign is a con in any workplace. Welcome to the real world, I guess

1.0
Dec 23, 2014

Vile company to work for.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Its a job Keeps you Fit Most of the staff are friendly.

Cons

1 Under paid and overworked due to being understaffed. 2 Ruthlessly Austere, they sack managers and employ colleagues as Section leaders, on a fraction of the wage. 3 They mislead customers with "rollback" offers. The company does not mention that they put the price up on the product a week before. 4 Very little communication between anyone. 5 Poor Professionalism. People applying for jobs and finding out they were unsuccessful when someone starts the job they applied for. Section leaders finding out someone else, in the store, is in line for their job before they have been told to step down. 6 The companies values and the charity work are not genuine. Its just to try and create a good public image. Basically a PR ploy. 7 Staff are on minimum contracts, yet are often encouraged to do overtime. This is so the company can save money on holiday pay. 8 Working Christmas eve or New years day is usually time and a half. A terrible rate. 9 Most colleagues over 40 have physical disabilities to varying degrees. This is due to the nature of the work and the speed required to carry out the tasks. 10 Promotion usually means you get a full time job, but spend most of that time still filling shelves. The only difference is you get a small pay rise, and you are expected to cover holidays and sickness. Basically, they have you over a barrel.

Viewing 12121 - 12123 of 12,419 Reviews

Glassdoor has 13,542 ASDA reviews submitted anonymously by ASDA employees. Read employee reviews and ratings on Glassdoor to decide if ASDA is right for you.