AT&T reviews

Where do I start? In-store management is incompetent and lazy for the most part, district managers as well as regional management are rarely there and support is nonexistent. The attendance policy (the reason I no longer work there) is completely mad. You get written up for each absence and receive an attendance point, whether you have a doctor's note or other probable cause for absence. I have a two year old and when he needed to be picked up early from daycare due to sickness, I still got a full point. It's crap. The overall cleaning you do rivals that of the professional cleaners who come into the store on a weekly basis, so you will have to get dirty. You are expected to meet a monthly quota, which is fine, but when you do a good job, even if it's consistent, you will be lucky indeed to receive as much as a single compliment. Rewards are unheard of or nearly impossible to attain, but they will jump down your throat if they even suspect you might not hit your numbers for the month, and are more than willing to sit you down and tell you in great detail exactly how disappointing you are as an employee. This was not only in my case, but my previous coworkers as well. Day-to-day there would be at least one person threatening to quit due to the treatment they were being forced to endure. Not worth the decent pay. Want a similar position that won't treat you like crap? Try T-Mobile or Verizon.

There are several but I’ll try to keep it to the most pertinent: -The work culture is terrible, it is a do-whatever-it-takes to sell a product that in most cases is far inferior to the competition (Directv packages). -You work in a store that sees 4-5 customers a day? You better be able to sell something SUBSTANTIAL to each one of those customers, and if not, then you are labeled as someone who can’t “do the job”. -Educated, articulate, and driven professionals are nothing to AT&T…they prefer a smooth talker who can scam a customer to make them leave with things they did not agree to. If the customer comes back after the buyers remorse period then too bad, they are now customer care’s problem (this was the view of my previous RSM). -There is a massive issue from the top-down of area managers (and above) using unethical practices to simply try to get people to quit. If they don’t quit, then they WILL find a reason to terminate your employment.