Pros
Many goodies. Good location, nice building, some good benefits, good uplifts for nightshifts and overtimes, friendly colleagues, mostly kind managers, good for an entry level job, quick promotions, good money (in the nights).
Cons
Huge corporation - biggest telecommunications company in the world. Calls and callers are intense and plenty throughout the day. Work - life balance? Forget about it, you 'll get to choose between irregular shifts and night shifts. American customers are mostly easy to deal with but some of them can be a big pain. Eventually the job will burn you out at some point. Big fluctuation of employees, all of them are kind people but it can be irritating to have to be kind all day long - especially when having a break after dealing with a dozen of yelling customers. A lot of strange people too. Prepare to clean your desk yourself, they will "ask" you to do it, as the cleaning service won't do it and you will be sharing the terminal with a colleague from the next shift. Procedures : You have a card and you swipe it 50 times a day, going to toilet requires an aux code, The tools offered to the agent are great and you can really make a difference on each job case if you want to - but some days nothing will work. Metrics! You will have to compete by showing your skills through performance. Honestly, it is monkey work. Even if you get on board with the best intentions, eventually you will either get promoted or burned out. Oh and also don't forget to prepare yourself to be soul-sacked.
