AT&T reviews

If you leave the company within 18 months after the training program, YOU WILL HAVE TO PAY AT&T back over $10,000. YIKES! I choose to leave this company because I got a better offer from another (THANK GOODNESS), and I was happy to pay the money to get out of my miserable role I felt that my recruiters lied to me. They spoke of how competitive the program is and how high-caliber the members are. Once things began, this felt very far from the truth. The managers were mostly incompetent, and my peers in the program were far from impressive. About 30-40% of the program left the company before finishing their five months because they were miserable, failed a test, or were asked to leave! You are micromanaged and treated like a child. My manager would talk to my class like we were elementary students. I had done competitive programs before and was shocked by the miserable management. The managers believe there should be an iron curtain between work and personal life. Even if they are only slightly older than you, they will act like they are far superior and would never consider discussing personal matters. Also, I thought this was going to be a great high-profile job. Once again, my recruiters lied to me. The office doesn't even have free coffee. There was no culture, little joy, and according to most employees, the best aspect was the 401K (which was weak compared to my current program). I now work for an amazing company. Everyday I am shocked at how amazing the new job is and how terrible AT&T was.

-Constantly changing goals and company focus. Customer service is supposed to be a focus, but how that's measured is changed every few months. -Commission tops out, and if you're highly motivated you can get it done way before months end. -Quid pro quo situations are the norm i.e. If you sell X amount of iPads You can use this phone, or I can get you an interview for another position. -You are only as good as you were last month. A career of amazing sales is soon eclipsed if you had a vacation the previous month. You can literally go from a clean record to fired in less than 8 weeks if a manager really wants you gone. -Highly political in larger cities and markets. You will have to schmooze and impress Manager level and higher for quite a long time until you're promoted. -There are over 50+ devices, 5 different sets of rate plans, Company policies, federal policies, and customer service rules that you have to consistently think about. You make a mistake, a manager will remind you with an uncomfortable meeting. A customer will remind you by yelling at you. -At the end of the day it is about your numbers and your behaviors. -High learning curve for new hires in retail. Customer Expectations can be unreasonable and unattainable -Retail channel is viewed by some senior manager's as liability by the company overall -Unless you are located near a regional or market leadership area, and have a degree, don't expect to leave Retail. Ever. -You will be home by 9:30pm in most places. You will be working holidays and weekends. Major holidays like Christmas have blackout periods were you can't request time off. That enforcement varies by location