HealthCARE COST: Horrible for part time, great for full time; as a part-timer I would pay about $380-400/month for Dental/Vision/Health. This might work if you literally live with Mom&Pop and have relatively no expenses. Again the cost is the con not tne coverage, in 4 years its never been affordable enough for me to have so thats that.
Customers: What did you expect, this is retail so yeah you're going to have to deal with extremely upset customers from time to time and for issues another co-worker created; oh-well, just remeber you get paid really good and a manager will most likely take over if they're available.
Blackout Date: Pretty much dont expect to get a specific day off like vacation in the last 3 months of the year.
Commission STRUCTURE: the structure changes a lot, the trend is predictable, once employees figure out how to maximize commission pay, the structure is likely to change on purpose to throw you off your rhythm. When I fist started, my hourly pay pay was $12/hr and I was making about $3,000 in just commission per month, now Im lucky to make $1,700 in commission. Yes its still good pay if you're reading this and considering working for AT&T but the payout is declining so keep that in mind, or in other terms, revolve your life around your hourly pay and look at commission simply as a bonus, dont depend on it, as you will have really bad sales months.
TRAINING/Self Thought: Yes you do get 1 month of paid training with 100% commission even though you're not selling you first month, but most software training is learned as you're selling NOT in the actual training class. You will travel for training if your city doesnt have a local training facility and instructor (which is almost everyone). Flyout Thursday, return on Sundays, your flyout/in days are your days off for that month, Mon-Wed is online training and shadowing sessions in your designated store. Only benefit here is that as part timer youll at least see your co-workers 12 days or more before you actually sell with them. Full timers are gone the entire month. I dont recommend any training dates during school because you will miss a lot with travel and training. Try and apply after Easter sometime in April so that you may possibly get a summer training.
Application to Hire Date Time Frame: Sometimes you get hired and are training withing weeks and then there's instances where you apply and literally wait 5+ months to here from AT&T (i.e. in my case it took 5 months).
Transperancy: Lets say management at the Area or Regional level become hazy about things that could impact you personally, they go in one week and tell your team that they're so proud of the store performance and next week everyone is surplused, seen it 3 times in my short 4 years.
Attendace / Absence: The point system is horrible, it takes 1 full year before any occurrence rolls off your record, so dont let it stack up, only miss work if you really really have to.
Deligating between Customer Service and Sales: You need to quickly figure out how to read between a potential sale or someone you're wasting your time with or customer service issue, you as a sales rep are there to make money, if you're lucky a manager recognizes that and allows you to sell while they take care of non money making issues.
