Accenture Customer Service Representative CSR reviews

3.6

56% would recommend to a friend

(133 total reviews)
avatar

Julie Sweet

70% approve of CEO

70% positive business outlook

Customer Service Representative (CSR) employees have rated Accenture with 3.6 out of 5 stars, based on 133 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Accenture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

133 reviews
4.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Accenture offers competitive benefits that support both career growth and employee well-being.

Cons

Progression may take time depending on the role or account

2.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Nothing to say here, actually

Cons

The onboarding process is such a nightmare. I was interviewed in the 3rd week of February and received the job offer before the end of February. Got all the onboarding documents and tried to complete them within a week as instructed in the email they sent. BUT, to my surprise, they would require you to have your own savings account. Which was a HUGE surprise to me cuz all the BPO companies I've been with so far, they provide payroll accounts (even the smallest company that I worked with), Then they request a document I was never asked during my previous onboardings, so I emailed them about it, lo and behold, I started talking to 4 different people TO WHICH I reply EVERY SINGLE TIME. The worst part of it is I respond to them within a few hours after they sent their email (cuz I have a life to deal with while waiting to be hired) and THEY DO NOT REPLY. I reply to the same thread the next day, no response. I do it after lunch, no response. NOW, if I don't send anything after that within 24 hours, they reply????????????

Viewing 10 - 12 of 133 Reviews

Glassdoor has 222,828 Accenture reviews submitted anonymously by Accenture employees. Read employee reviews and ratings on Glassdoor to decide if Accenture is right for you.