Pros
Generally strong market offering in respective markets they operate. Genuine attempt at product integration & innovation across stacks, generally superior to large competitors. Used to be very people & culture orientated. Strong balance sheet with exemplary capital allocation. Will chug along and grow
Cons
Gone downhill on people/ culture in recent years. Unprofessional with leavers ( HR/ payroll don’t respond to emails for pay checks and withhold commission on deals closed during notice period) No central customer focal point/ team for enterprise customers who are often confused / disorientated engaging multiple different functions. Very weak channel strat in many functions. Undertones of arrogance having “ the best tech” however tech is siloed and only AEs with relevant customer profiles hit quota. Calls/ emails in evenings & weekends when deals gets spicy Too much organisational re-jigging so big dogs can can stamp their CV and leave when it unravels. DME Customer support functions chronically under-resourced
