Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Mar 26, 2025

Planning to quit

Recommend
CEO approval
Business Outlook

Pros

Retail account is easy and pay is okay

Cons

a lot of politics and office gossip

5.0
Mar 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazon gives work from home and good salary. All managers are supportive. No one will call you or disturb you after your shift end

Cons

They have started to hire on Fixed term basis (Contractual)

Viewing 85 - 87 of 1,813 Reviews

Glassdoor has 251,263 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.