Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,812 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,812 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

You earn a salary Meeting other people

Cons

Probably the worst place I've ever worked. You're treated like a number, not a person. The shifts and hours are unreasonable. It's clear they're taking advantage of employing South Africans and the employment crisis.

3.0
Feb 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance, bonus is good, no outside hour works

Cons

too much pressure, can lay off anytime, unrealistic performance expectations, polictics and favoratism

Viewing 10 - 12 of 1,812 Reviews

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