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      Amazon

      Engaged Employer

      Amazon Customer Service Associate reviews

      3.8

      69% would recommend to a friend

      (1,813 total reviews)
      avatar

      Andrew Jassy

      68% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      May 17, 2012

      Decent pay, decent culture, bad at communication.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      At this call center they hand out candy every once and a while. You can decorate your desk any way you like. They give out food for certain holidays/occasions. Most everyone is nice and the pay is good for the area.

      Cons

      Communication is pretty poor and they focus a lot on statistics. They watch your time closely.

      4.0
      May 9, 2012

      A place where every one would like to work..

      Customer services associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      No Dress Codes. They will never kick you out unless or until you're not inclines toward that. You'll always remain visible. No bias. Fair Decisions. Best management team. Awesome strategies. Tech oriented. No website restrictions. You can listen music. A lot of fun activities. Home to office pick up and drop. Floor walk done by senior management every day. Earth's most customer-centric company

      Cons

      You'll have to prepare yourself for any kind of assignment. Coffee machines are not as good as Facebook and Google. Frugality is the main principle. Ubuntu will be the working environment.

      3.0
      Nov 4, 2011

      It was ok, but many changes in short time

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazon can be a fun and interesting place to work. They do not care how you dress and they like cake. They also do some nice things like potluck meals and allow kids in for halloween. They do provide you with good computers and the comfort stuff you need to sit for hours.

      Cons

      The biggest problem I see is a lack of communication between people and it's hard to tell sometimes who is the boss. They are very security tight, badge in and out and manage your time and breaks to the minute.

      Viewing 1810 - 1812 of 1,813 Reviews
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      Glassdoor has 251,168 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.