Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Jun 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Work from home, paid training, somewhat fun. Very interesting to see how such a big company works from the inside. Opportunities to become a regular employee with benefits.

Cons

No benefits as a seasonal employee. Schedule was not flexible. All this changed when

3.0
May 26, 2016
Recommend
CEO approval
Business Outlook

Pros

I worked from home in the Virtual Call Center, it was nice not having to leave my family to go to work. My supervisors were usually positive and responded to questions and problems in a timely manner.

Cons

Everything is dictated by policy and if you say no to a customer they give you a bad review just by clicking "no my problem was not solved" on an email. This review is directly tied to how they rate your job performance, too many bad reviews from customers and you are put on probation and then fired. That was very stressful because customers have very unrealistic expectations and sometimes they still clicked no after you did everything they asked. You also were not allowed to encourage them to respond to the 'How's my Driving' email in any way, so when you had a good call you couldn't even tell them 'please respond to the follow-up email'.

Viewing 1720 - 1722 of 1,814 Reviews

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