Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Apr 22, 2016
Recommend
CEO approval
Business Outlook

Pros

No dress code, over time bonus and night shift bonus and sodexo coupons, all of this only on the basis of 12th class certificte

Cons

Minimal work life balance during PEAK

4.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

shares, fun, people, salary, back to education benefit

Cons

management, policies, hours, career progression

5.0
Apr 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Amazon has great reward bonuses for for having good customer service ratings. Decent starting wages and they treat their employees well with drawings/games and parties.

Cons

The only downside is how we are rated on our performance. If we get a negative review from a customer that goes toward our rating. We could have received a no from a person for something we have no way of controlling.

Viewing 1726 - 1728 of 1,813 Reviews

Glassdoor has 251,406 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.