Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Feb 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Health insurance, shares every year. There is a chance to receive a bonus monthly. 5 weeks paid holidays. Clock off time ;)

Cons

Targets are unrealistic therefore the bonus isn't easy to get. Management is on your back if you use more then 10 minutes a day for personal time. You aren't allowed holidays from Nov - January

4.0
Feb 25, 2016
Recommend
CEO approval
Business Outlook

Pros

-Friendly managers and staff -Hourly pay is good, with possibilities for overtime during peak season -UPT/Vacation/and UPT -Working from home has been the biggest benefit

Cons

-Employee discount is limited -Some policies are very strict -Since it is a Work from home job, the HR department can hard to get a hold of and track down for HR related issues.

5.0
Feb 11, 2016

CSA

Recommend
CEO approval
Business Outlook

Pros

It is one of the best companies to work if you are looking for a software job,

Cons

management didnt issue leave easily. We only got it when we have a serious issue.

Viewing 1732 - 1734 of 1,813 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.