Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Oct 6, 2015

Awesome package.

Recommend
CEO approval
Business Outlook

Pros

The best to grow and learn a lot in least time. This is my first organisation but I came to know from friends that it is very difficult to move to next level but here it is easy, just that you need to have that will.

Cons

Work could be little hectic during peaks but for the package we are getting, its absolutely fine to do that.

4.0
Oct 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Fellow employees, within the same (or similar) classifications are generally always receptive to other employess needs, when given the time to do so. Most employees have a knack for proactive customer service and tend to always go above and beyond the normalized 'customer centric' nature of customer service roles as can easily be witnessed within other industry classes of this nature. That is, they treat the customer's with a positive decorum that the customer is always right, even when they don't appear at all to be rightfully so. Employees here, for the most part, strive to do the 'right' thing, rather and do what is calculated as the 'right thing' by a complex matrixing system designed to give the 'right answers/responses' to customer's complaints/concerns.

Cons

Customer Service Managers do not tend to know all the 'right answers' but instead redirect agents/associates to find them on their own (from my perspective). This process tends to clog down the positive aspects of customer service to the customer's concerns and appears to violate the built-in matrixing system that the customer service managers, trainers, and coaches tend to rely heavily upon - it's time-consuming and doesn't really give extra time for the agents to seek-out more proactive solutions on their own due to lack of intrinsic time allowed to do so.

4.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

The atmosphere is fun to work and the people are very friendly. The company has an open door policy where anyone has approach any manager or ops-manager if there is any issue in the company and they will do their best to help you. The other thing is there is no dress code at Amazon, you can come in shorts to work and nobody bothers

Cons

There is so much of chaos during the peak seasons, it should have been a bit more organized considering the number of years the company has been in the business,

Viewing 1750 - 1752 of 1,813 Reviews

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