Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Oct 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Working in the comfort of your own home is great!

Cons

If you're 5 minutes late, and that happens more than once, you will be put on a warning, and you will not get hired on, possibly be let go.

5.0
Oct 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for people who are serious about advancement at Amazon or in the work industry period. Fast paced environment with great growth opportunities.

Cons

Work moves very quickly and management pushes very hard to get everything done quickly. Planning always takes a backseat to operational issues that are continuously given top priority. Leadership is very smart but frequently treats employees as resources and not as people.

5.0
Oct 11, 2015

CSA

Recommend
CEO approval
Business Outlook

Pros

Cool job People are awesome and work is good you get food coupons free drop n pick-up medical benefits

Cons

Till now i did not see any such cons, loved to work here

Viewing 1747 - 1749 of 1,813 Reviews

Glassdoor has 251,317 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.