Is Amazon a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Amazon have rated their employer with 3.8 out of 5 stars in 1,813 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Customer Service Associate Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Amazon .

Does Amazon pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Amazon with 3.9 out of 5 stars based on 1,813 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Amazon.

How happy are Customer Service Associate professionals working at Amazon?

69% of Customer Service Associate employees at Amazon would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service Associate professionals have also rated Amazon with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11108) , Warehouse Worker (6907) , Associate (6207) , Software Engineer (6149) , Area Manager (5687) , Software Development Engineer (SDE) (3503) , Fulfillment Associate (3405) , Software Development Engineer (3174) , Customer Service Representative (3042) , Program Manager (2475) , Operations Manager (2294) , Customer Service Associate (2215) , Sortation Associate (1865) , Manager (1454) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

""Pay is good but not worth the asks made from IT and how they are treated"" ((in 19360 reviews)); "Their health benefits is good and their career choice is helpful to start a new career" ((in 13214 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7784 reviews)); "It was a WFH 3 months contract role.This role has good salary and perks.It was not so stressfull." ((in 5755 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4855 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10061 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7162 reviews)); "Poor management and it's difficult to get a hold of someone when there's a problem that needs fixing." ((in 6643 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5177 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2423 reviews))

Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)

Andrew Jassy

68% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews

5.0

Dec 29, 2015

Customer Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The company teaches you very well, gives a great work experience

Cons

The growth for any position is little slow and take some time.

5.0

Dec 12, 2015

Perfectly suits " Work hard, have fun and make history"

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Infinite:) 1) Very friendly environment and excellent 2) Good pay, bonuses( Rewards) and loads of fun in between. 3) Growth perspective is healthy at various positions.

Cons

Work life balance and switching shifts all of a sudden with changing work flows depending on sale. New hires could opt for cross skill where they turn new to the process again. You may turn in to "Jack of all trades and expert of none" . But I hope this is not issue as you will have ample support for new hires at your back for help. You have to be cautious of your performance as it is regularly monitored and leads to retraining and termination( Serious on scale of 10/10)

3.0

Dec 7, 2015

good place

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

nice atmosphere, food pay and excellent work culture

Cons

too much over time , no work life balance and no two days of week offs

Viewing 1744 - 1746 of 1,813 Reviews

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Amazon Customer Service Associate reviews

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Customer Associate

Perfectly suits " Work hard, have fun and make history"

good place

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