Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jul 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Best company to work with. Free cab, sodexo. Great chances for internal growth. Very friendly management. There is never a pressure at work. They are not only customer centric but also employees centric. A lot to learn.

Cons

Have not found any cons. After working in Amazon, it's very difficult to work or adjust in any other company. This is coz you will never find any company or work environment like Amazon.

3.0
Jun 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Work from home. You don't have to travel. You earlier shift goes quicker. The mangers are helpful. They check in on your calls to make sure you are saying the right things.

Cons

Pay is $10/hr. Very long and late hours. You later shifts drags on until wee hours of the morning. In the middle of a call they will side chat you to tell you that you are messing up.

5.0
Jun 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Best training offered by process trainers for, communication specialists . SME's support for handling chats and training. Paid for OT'S, NSA, Free transport to and from home, shuttle, comfortable office, good working environment.

Cons

High expectations to meet targets. Not able to meet targets means employee is no longer required at company.

Viewing 1759 - 1761 of 1,813 Reviews

Glassdoor has 251,309 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.