Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Sep 4, 2014
Recommend
CEO approval
Business Outlook

Pros

It's easy to be recognized for skills beyond what your job description states, and have them be nurtured. Mobility always seemed like a possibility in any position.

Cons

Commitment to frugal culture led to poor working environment. Desks were cheap, supplies were cheap, and very little flexibility for comfort costs.

1.0
Aug 20, 2014
Recommend
CEO approval
Business Outlook

Pros

cab pick and drop and the cafeteria ,wifi , no dress code.

Cons

I joined Amazon thinking this would be a great company to work for. Little did I know about the hidden agenda of MANDATORY OVERTIME and SIX day week work policy. This was never discusses during the offer letter discussion. In fact all of us were promised that it was a FIVE day week work place. They cover up this by telling you that you will get paid.. But at what cost? Health,sleep and eating pattern goes for a toss!!! We have a personal time break of twenty minutes on the system. Further investigation we were informed by our team lead that this was for the week. So what you get is 4 minutes a day to visit the toilet in a 9 or 11 hour shift . Failing to adhere you would have H.R take action. Guys of Amazon are you serious??? They show no human approach to anyone and simply take advantage of the fact that they can fire you at any moment! Work ethics and culture wise this company in Hyderabad is the pits!!! If you are thinking of joining I would advise any person to please continue studying. If you are desperate for money and willing to work like a dog then YES please join them!

1.0
Aug 11, 2014

Amazon Customer Service

Recommend
CEO approval
Business Outlook

Pros

Position including insurance; the people you work with are nice; some of the management is nice others not so much. If you like being in the military you will like this job.

Cons

Unreasonable expectation regarding what management calls "positive positioning" which is in reality lying to the customer to obtain temporary positive customer satisfaction rating. Constantly changing managers and teams is disruptive. This is a VERY stressful job not just for the employees at the bottom but up the management chain causing an unpleasant work environment for all. Now that I know what Amazon is like, I refuse to purchase from them but purchase from their competitors at every opportunity as I don't want to cause stress to my former co-workers.

Viewing 1786 - 1788 of 1,813 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.