Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

You will meet some amazing coworkers from across the country. The pay was decent ($11 an hour) and you get benefits no matter if you're part time or full time. You have a guaranteed set amount of hours and a set schedule. They'll work around your college schedule

Cons

If you work in customer service, your job depends on your customers. Whether you follow policy or not, you could lose your job within a month. Even if you're a top performer and solved the customer's problem, you can be fired because the customer chose to give you a no. They want innovative ideas but every time you give them one, they shoot it down and approve it for someone else later on.

5.0
Jun 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Really good training provided. Lots of opportunities for advancement. Regular work nights out and themed days. Team Leaders are really helpful and friendly, and the support system for new staff is great.

Cons

The pay isn't great for entry-level jobs, and the hours can be a bit nuts. There can be a lot of shift work.

Viewing 1789 - 1791 of 1,813 Reviews

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