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      Amazon

      Engaged Employer

      Amazon Customer Service Associate reviews

      3.8

      69% would recommend to a friend

      (1,813 total reviews)
      avatar

      Andrew Jassy

      68% approve of CEO

      55% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.8

      Culture & values

      3.6

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Feb 14, 2014

      One of the best places to work at because of the work culture and the things it does for its customers

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Company, Best work culture, I love the policies placed for the customers and the lengths to which Amazon goes for its customers and delivers the orders for them. It will do anything to deliver the items to the customers and customer satisfaction is of the top priority to this company and it is indeed the Earth's most customer centric company.

      Cons

      Initially the work culture was great but as time passed by new managers got hired who previously worked for a different company. They started imbibing the culture from their former companies into Amazon's work place which made the life of large group of employees hard and most of the them resigned from their positions because of the change in work culture.

      2.0
      Dec 23, 2013

      I have worked just over a year at Amazon now in Customer Service and I feel that you are just a robot.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Shares and benefits you get are good if you stay 2 years and looks good on your CV. Nice to deal with customers and help them.

      Cons

      I do not know many people who have managed to stay the 2 years at Amazon. It is a stress factory and you are not allowed to think for yourself it seems. Have to get authorisation for too many things. Supposed to be a place where the customer comes first - what about the employees I ask!!!

      Viewing 1792 - 1794 of 1,813 Reviews
      Related searches: Amazon Customer Service Associate jobs | Amazon Customer Service Associate salaries | Amazon benefits | Amazon Customer Service Associate interviews | Amazon conversations
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      Glassdoor has 251,224 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.