Amazon Customer Service Representative reviews

3.9

72% would recommend to a friend

(2,545 total reviews)
avatar

Andrew Jassy

70% approve of CEO

62% positive business outlook

Customer Service Representative employees have rated Amazon with 3.9 out of 5 stars, based on 2,545 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- A lot of opportunity for growth. - Collaborative team. - Good communication and clear expectations. - Completely remote - Home office setup

Cons

- If you do not land your preferred shift, it gets difficult to balance work and home life. - Calls come in non-stop, no time for a quick bathroom break. Only lunch.

Viewing 7 - 9 of 2,545 Reviews

Glassdoor has 250,258 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.