Amazon Customer Service reviews

3.6

60% would recommend to a friend

(429 total reviews)
avatar

Andrew Jassy

59% approve of CEO

57% positive business outlook

Customer Service employees have rated Amazon with 3.6 out of 5 stars, based on 429 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

429 reviews
2.0
Sep 28, 2025

Jeff rocks

Recommend
CEO approval
Business Outlook

Pros

As far the jeff is there the vibe is customer centric now it is management centric

Cons

Loyalty of my prime is stolen, don't fall for fake awards and promotions, HRs suck

5.0
Sep 24, 2025

GReat plcae

Recommend
CEO approval
Business Outlook

Pros

team money management coworkers and location

Cons

the worst part is the parking because of how small it is

4.0
Sep 15, 2025

Overall a good space

Recommend
CEO approval
Business Outlook

Pros

No restrictions on leaves Shift time could be better Good perks

Cons

None that i can think of yet

Viewing 19 - 21 of 429 Reviews

Glassdoor has 251,499 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.