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      Amazon

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      Amazon IT Support Associate II reviews

      3.5

      66% would recommend to a friend

      (229 total reviews)
      avatar

      Andrew Jassy

      39% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      IT Support Associate II employees have rated Amazon with 3.5 out of 5 stars, based on 229 company reviews on Glassdoor. This indicates that most IT Support Associate II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      229 reviews
      4.0
      Sep 23, 2021

      Good Work/Experience with a renown company

      It support associate ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Manager, A lot of downtime, great learning experiences, solid money even if you lack IT experience, amazing benefits

      Cons

      schedule (Working weekends and nights), operations is wasteful at times, not many opportunities for growth outside of moving to engineer or it manager. After that you need to find another field basically.

      5.0
      Aug 22, 2021

      Opportunities, opportunities.

      It support associate ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Endless opportunities, even without a college degree. I've seen a LOT of people move up from tier 1 to operations manager/senior management and beyond in as little as 3-5 years - many of whom don't even have a college degree. Even if you're not quite looking to move up to senior management, you can still move up or find a more suitable job role just as I did. Operations wasn't for me, so I studied briefly and applied for an IT support role and got it! There are so many different departments and job roles at Amazon and you can move around as much as you want until you find the right fit. I can't speak for other department, but in IT, Amazon will cover the cost of every certification you may want to get to advance your career. They even have programs like the "Amazon Technical Academy", in which a tier 1 (or any blue badge/Amazon employee) can get into Software Engineering.

      Cons

      You probably won't be working M-F if you're in any Fulfillment Center. Not necessarily a "con", but it'd be nice if Amazon subsidized education up to a Bachelor's Degree. They currently only pay for up to a two-year degree or equivalent (and have many other programs that aren't so long, like getting a CDL).

      5.0
      Aug 16, 2021

      Excelent

      It support associate ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary shifts workload team leadership

      Cons

      Policies stressful busy loudly dirty

      Viewing 208 - 210 of 229 Reviews
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      Glassdoor has 251,224 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.