Amazon IT Support Associate II reviews

3.5

66% would recommend to a friend

(229 total reviews)
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Andrew Jassy

39% approve of CEO

50% positive business outlook

IT Support Associate II employees have rated Amazon with 3.5 out of 5 stars, based on 229 company reviews on Glassdoor. This indicates that most IT Support Associate II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

229 reviews
5.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay & Benefits: Amazon often offers above-average salaries in comparison to similar roles, along with healthcare benefits, retirement plans, and employee discounts. Learning & Growth: The fast-paced environment pushes you to develop problem-solving, time management, and multitasking skills quickly. Employees often say it’s like a “bootcamp” for career growth. Global Brand on Resume: Having Amazon on your CV carries weight. It’s recognized worldwide and can open future career opportunities. Innovative Environment: Constant exposure to new technologies, systems, and processes keeps you learning and adapting. Career Advancement: For those who perform well, there are clear internal promotion opportunities

Cons

High Pressure Environment: Workloads can be heavy, with strict performance metrics. Meeting targets consistently can be stressful. Long Hours: Depending on the role, schedules may stretch beyond normal working hours, impacting work-life balance. Physically/mentally Demanding: In warehouse or support roles, physical strain or mental fatigue from repetitive or high-intensity tasks is common. Limited Flexibility: Shifts and schedules may not always align well with personal commitments. High Turnover: The demanding environment often results in employees leaving sooner than expected.

4.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Exposure to enterprise-scale IT systems and industry best practices. Granted autonomy to figure out solutions. Many helpful team members. Given the ability to take on projects that are above my official job duties. Amazon experience is a strong resume booster.

Cons

Skills often tied to proprietary Amazon tools-little relevance outside the company. Constant process and system changes with scattered, inconsistent documentation. Lack of access or permissions needed to solve problems directly. Culture is focused on hitting metrics and checking boxes rather than achieving meaningful results

Viewing 22 - 24 of 229 Reviews

Glassdoor has 251,224 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.