Amazon IT Support Associate reviews

3.3

62% would recommend to a friend

(228 total reviews)
avatar

Andrew Jassy

30% approve of CEO

48% positive business outlook

IT Support Associate employees have rated Amazon with 3.3 out of 5 stars, based on 228 company reviews on Glassdoor. This indicates that most IT Support Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

228 reviews
5.0
Nov 23, 2021

Excellent Employer

Recommend
CEO approval
Business Outlook

Pros

- Good compensation and great benefits - Tons of opportunities for promotion and career advancement - Good work/life balance - Great work environment - Great people and culture

Cons

I won't sugar coat it, the workload is pretty high. Being an hourly employee ensures I'm not working 60+ hours a week, but while I'm there I feel like I'm barely treading water. A lot of it though is due to staffing shortages at the moment, and from what I understand has not always been the case.

4.0
Nov 12, 2021
Recommend
CEO approval
Business Outlook

Pros

4 day work week is a plus

Cons

The pay is a lot lower than competition

5.0
Oct 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Learning on the job from day one, you come in expecting to be working on printers and monitors and immediately you are welcomed by the IT team. At my site we have two really good engineers that immediately gave me a tour of the building and broke down the job functions, then two days later on day 3 they asked me to accompany them on a server launch. On day 3 at amazon I was able to see the amazon way of deploying servers and this made me confirm that I made the right choice by leaving my cushy IT job at the school and make a change to a place where i will be challenged daily and learn something new everyday. The pay is also awesome!

Cons

I personally am not fond of rotating schedules, as an IT support tech II you are expected to work rotating shifts that go from 7am -530pm or 5pm - 430am, 4 days a week. These shifts rotate on a front end or back end day (Sunday - Wed or Wed - Sunday) So far that is the only downfall to this career.

Viewing 196 - 198 of 228 Reviews

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