Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

lots of learning done there

Cons

culture is a bit uptight

4.0
Apr 23, 2026

Good Company

Recommend
CEO approval
Business Outlook

Pros

Culture Growth Pay Perks Customer Obsessed Approach

Cons

Work Life Balance RTO Mandate Pluxee or Sodexo Limit NA NA

Viewing 31 - 33 of 3,778 Reviews

Glassdoor has 251,224 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.