Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,779 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,779 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Nov 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Free Popcorn and water, that's about it. Since it's a 20 word minimum I hope I hit it. Seriously, that bad.

Cons

It is a call center. Some people may have your back, but you are thrown into it

5.0
Nov 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Great company with lots of growth opportunities

Cons

The company has a poor work/life balance culture

5.0
Oct 15, 2015

Great Company

Recommend
CEO approval
Business Outlook

Pros

Great learning opportunity, dynamic working environment, cooperative staff, fun environment

Cons

Every team is different. I would suggest, experience it urself. I didn't find any cons

Viewing 3736 - 3738 of 3,779 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.