Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
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Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Nov 29, 2013
Recommend
CEO approval
Business Outlook

Pros

- good experience in managing complex projects and having a lot of responsibility - people - exciting growth

Cons

- very difficult to develop career. company would rather hire externally than promote within - new hires are typically compensated more than tenured employees for the same job - company moves too quickly at times, considers all problems fire drills. only have time to put out the fire rather than solve the core root cause. - continued lowering of benefits and perks

5.0
Oct 15, 2013
Recommend
CEO approval
Business Outlook

Pros

I loved working for Amazon they have great pay & benefits. The staff is very knowledgeable and friendly I would gladly work for Amazon again. You defiantly need computer skills and know how to talk to people, but you have plenty of other people around you that are more than willing to help.

Cons

The way they change the schedules every few months and how they decide who gets what schedule makes it hard for people with children. The surveys that are needed to be done by customers in order to get good ratings it's not all that fair some people vote no because you were unable to help them the way they wanted due to policy etc.

Viewing 3766 - 3768 of 3,778 Reviews

Glassdoor has 251,279 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.