Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Sep 8, 2013

Great Company!

Recommend
CEO approval
Business Outlook

Pros

Great Benefits People are fun and easy to work with Ability to work from home Always have ability to develop and work your way up the ladder

Cons

Policy on only one self shift swap a month

4.0
Aug 30, 2013

New Account Manager

Recommend
CEO approval
Business Outlook

Pros

Flexibility, Contact with clients, Dynamic

Cons

Too repetitive, lack of negotiation skills

1.0
Aug 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Tbh I really cannot say much here, the 10% off was a pro.

Cons

Everything from the fatigued dull employees to the boring overstretch interview process, long hours, bad management I could continue for a while. This place really is just a 21st century sweat shop selling items from A to Z while we rip off the UK tax payer by withholding revenue. In closing if you want to go through a laborious interview process to work in a place where most of the time you are left to yourself with little interaction go for it. Well done Jeff in creating a zoo full of idiots while making billions in the process I salute the dull opportunities you created for us silly humans.

Viewing 3769 - 3771 of 3,778 Reviews

Glassdoor has 251,278 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.