Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
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Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

-Approachable leadership -Thorough training to feel confident that you're doing your job correctly -Plenty of staff to assist you if you have a question -Friendly work environment -Great pay for the position -Excellent health benefits -Plenty of room for growth -Plenty of locations if you decide to move -I feel valued -Awesome facilities -Flexible schedules

Cons

-Perks could be better (I've read Googles & I'm a tad jealous -Better discounts

1.0
Apr 10, 2012
Recommend
CEO approval
Business Outlook

Pros

The pay was most definitely a plus especially in this hard of times. The only other thing that was at all positive were the people that worked there.

Cons

I normally never write reviews for anything, especially jobs, but this is required. Amazon does not care about any individual employee, they act like they do to your face, until all of a sudden 30 people are all 'terminated' at once, for no reason whatsoever. People who had worked there for 15 years sometimes longer and some who started from the ground up with them and worked there for a year to three years. They just let you go with no word or explanation, they are outsourcing all of their jobs, so why did they need to build a new building? Because they are selfish. I refuse to even buy anything from the site anymore because of how I was treated as an employee and after I was treated after I was 'terminated'. They do not deserve the praise that they get, and they sure do not deserve the business they get. From working behind the scenes I know, without a shadow of a doubt that they do everything for themselves and nothing for the customer. Customer's were so unhappy about things but they just did not care, and still don't. Everyone currently working there or thinking about working there need to watch out, they are next, for no reason at all they will be left without a job, with bills to pay for and no money. Run far far away from Amazon!!!

2.0
Jun 3, 2011
Recommend
CEO approval
Business Outlook

Pros

easy, you can move into any position without any knowledge.

Cons

boring, repetitive, 30 min lunches, drama, favoritism

Viewing 3775 - 3777 of 3,778 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.