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      Amazon

      Engaged Employer

      Amazon Customer Service (CSR) reviews

      3.8

      72% would recommend to a friend

      (3,778 total reviews)
      avatar

      Andrew Jassy

      62% approve of CEO

      62% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.3

      Senior management

      Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Apr 7, 2013

      Disappointing on multiple levels

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at a well-known company always seeking to be number one. Good salaries and stock benefits. Awesome talent everywhere

      Cons

      Customer obsession never applies to employees. The concept of frugality really means being cheap, doing everything possible to shave a buck or two with employee benefits and merchant support. Most of all, though, is the obsession towards providing data to explain your performance; too much time is wasted in internal proceses and reporting...don't we have tools for that?

      4.0
      Feb 15, 2013

      Great company to work at

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most processes in place do work as you would expect and there is little bureaucracy. There is also room for new ideas and proposals as well as many self-service tools and resources.

      Cons

      Coaching is not as good as you would expect. Once you enter you are basically on your own. It is up to you to identify a model and the opportunities. Motivation is also up to you. Amazon will invest in your ideas if you can prove they are worthy and back them with real data which means that your initiatives are something you will have to work on during your weekends or spare time.

      5.0
      Nov 11, 2012

      Best company on Earth

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is heavy on tech savvy individuals. They constantly strive to develop their employees to re-think their current level of thought and learning by challenging them to expand their knowledge base with new means to expand their willingness to "be right a lot." They have a high hiring bar, and those who do meet those expectations work to meet expectations to become permanent employees. Amazon also encourages constant reevaluation of their practices by all employees, in the form of weekly meetings in which a team member can suggest changes directly to the management team. Also, Amazon recruits from a wide variety of disciples, not only technical, which I personally feel is a huge positive.

      Cons

      The learning curve can be difficult at times, but due to the high level and intellect of the employees, it is easily adapted.

      Viewing 3772 - 3774 of 3,778 Reviews
      Related searches: Amazon Customer Service (CSR) jobs | Amazon Customer Service (CSR) salaries | Amazon benefits | Amazon Customer Service (CSR) interviews | Amazon conversations
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      Glassdoor has 251,279 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.