Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Apr 19, 2026

It was okay

Recommend
CEO approval
Business Outlook

Pros

I met a lot of really amazing people, with whom I still have contact. Also it really boosted my Resume.

Cons

Well, it was a mess. Nothing worked, nobody knew anything, the whole job and work experience made no sense.

Viewing 37 - 39 of 3,778 Reviews

Glassdoor has 251,223 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.