Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Apr 11, 2026
Recommend
CEO approval
Business Outlook

Pros

1) Positive and collaborative work environment. 2) Ample opportunities to grow your career and develop new skills internally. 3) Competitive pay and benefits. 4) Performance is recognized and rewarded

Cons

The fast-paced nature of the work can sometimes be overwhelming, especially during peak periods.

4.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company and work culture

Cons

Poor work life balance and work overtime.

4.0
Apr 8, 2026

Very Amazonian

Recommend
CEO approval
Business Outlook

Pros

It's not as stressful as other jobs or companies

Cons

You need to adapt to Amazon working style, like it or not

Viewing 40 - 42 of 3,778 Reviews

Glassdoor has 251,223 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.