Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Feb 7, 2024

Good

Recommend
CEO approval
Business Outlook

Pros

Work from home is available permenantely

Cons

They keep having ijps almost every month

3.0
Feb 1, 2024
Recommend
CEO approval
Business Outlook

Pros

They provide the equipment, remote work is ensured, paid training is provided, doesn't push for metrics performance.

Cons

Base salary remain the same during 6 months, there's no bonuses, nor comissions. Doesn't allow the schedule swapping.

Viewing 88 - 90 of 267 Reviews

Glassdoor has 251,223 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.