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      Amazon

      Engaged Employer

      Amazon Customer Service Representative CSR reviews

      3.6

      72% would recommend to a friend

      (267 total reviews)
      avatar

      Andrew Jassy

      69% approve of CEO

      73% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      3.3

      Work/Life balance

      Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      267 reviews
      4.0
      Oct 27, 2020

      Good place

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      A big family, great perks and benefits, open door policy

      Cons

      Not very flexible when it comes to time off, changing schedules, or shift swapping

      2.0
      Mar 14, 2017

      Went downhill fast

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Started out as a fun, hip, up and coming environment. Interacting with customers (if you're in the customer experience department) can be great. Select management are wonderful people, but this is very select.

      Cons

      Punished for being human with real life issues. If you're sick and do not get a doctors note (why go to the Drs for a cold) you receive a point. After 6 points (which add up quickly because they are given out like candy) you are fired. You are warned with each point but it is not a comforting feeling to have said points. Favoritism is rampant in this company. Upper management is a joke. Getting screamed at by management is common as well as intimidation. Main pharmacy is located in snowy nh. When struck with blizzards, employees were told that there was no choice and that they were "essential" personnel. Employees with children were told to bring them in and to have a "sleepover" rather than call out. During states of emergency employees were threatened if they did not come in. Overall not a healthy environment

      Viewing 265 - 267 of 267 Reviews
      Related searches: Amazon Customer Service Representative (CSR) jobs | Amazon Customer Service Representative (CSR) salaries | Amazon benefits | Amazon Customer Service Representative (CSR) interviews | Amazon conversations
      Amazon reviewsAmazon Customer Service Representative (CSR) reviews

      Glassdoor has 250,591 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.