Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
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Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
3.0
Oct 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits, work from home, they send you the equipment

Cons

This job is basically like they throw you in the middle of the ocean and tell you to swim back. It’s hard. The training is inadequate, depending on who your manager is, their may nat be the support you need and no one looks into that. I’m over it.

Viewing 262 - 264 of 267 Reviews

Glassdoor has 251,149 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.