Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Dec 11, 2025

Account management

Recommend
CEO approval
Business Outlook

Pros

Diverse work culture Fast-paced environment Diverse work prokects Lots of learning

Cons

Low benefits Slow promotion Vagueness in mangement

5.0
Dec 10, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Okay to work life balance

Cons

To much pressure unnecessary expectation

5.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

this is a great place to work

Cons

Traffic in the area is heavy.

Viewing 103 - 105 of 3,778 Reviews

Glassdoor has 251,305 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.