Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Oct 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Great working environment and excellent trainings.

Cons

For me working on site is a hassle knowing that you need to commute everyday to work, there's traffic everywhere. Unlike working in the comfort of your home, you can eliminate the need for commuting everyday, You can be more productive in a comfortable and familiar environment, without the distractions or interruptions often found in an office setting. You can create a workspace that suits their needs and preferences, leading to. Working from home allows for better integration of work and personal life. Employees can better manage family responsibilities, household tasks, and personal activities, contributing to an improved work-life balance. Remote work can lead to significant cost savings for both employees and employers. Employees save on commuting costs, work attire, and dining out, while employers can reduce expenses related to office space, utilities, and maintenance.

Viewing 106 - 108 of 267 Reviews

Glassdoor has 251,243 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.