Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Mar 12, 2017

CSA / Kindle Cust Service

Recommend
CEO approval
Business Outlook

Pros

I worked at the HTS2 location as a CSA and Kindle CSA, it was a great experience. Loved the candy cart. The management was great.

Cons

The actual job was a bad fit for me. I don't like kissing up to nasty customers.

5.0
Mar 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule, choose from a pool of hours posted weekly. Can work up to 40 hours a week, 60 during peak season. Work from home, ability to cancel shift 24 hours ahead. Must only work 1 hour per pay period to keep the job. If you are tech savvy, the training is sufficient to succeed in this job. I love it! You work independently, if you mess up you will get a meeting with your lead. You can mess up 4 times in 3 months ( miss shift) before you get a written notice. I can't complain, blessed to have this job!

Cons

None that I can think off. Occasionally technical issues with VPN

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