Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Jun 13, 2012

great place

Recommend
CEO approval
Business Outlook

Pros

fast growth, energtic, growing fast, great working atmosphere

Cons

low salary, shifts rotational, low appraisals, not much hikes, no incentives

2.0
Dec 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home is good, they give you all the equipment needed to get your home office set up.

Cons

The training for WFH associates is a joke. 3 weeks and I didn't learn even half the stuff I would encounter in the day to day calls. Not quite sure who my management team is, except for one person. Other associates can be very unpleasant during transfers.

Viewing 1213 - 1214 of 1,214 Reviews

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