Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Mar 8, 2015

Nice but limited

Recommend
CEO approval
Business Outlook

Pros

I really like to grow in a company. And the growing opportunities are a bit in the areas I like. Next to the fact that you don't always meet leaders that are interested in leading with their workers but demanding. They don't have a really good tools to exploit the pros of each worker.

Cons

Great people work there. Great coworkers. And you can really find great leaders. They try to be as partial as possible. If you get a great leader. You can do great things there.

1.0
Mar 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Work from home Customer Service... oh I received a free sweatshirt worth $20 with the amazon logo on the front. I almost feel like giving it back.

Cons

EVERYTHING! micromanagement, below poverty level pay, requirement to be customer obsessed with some of the most dishonest customers, scam artists and theives. AWFUL HOURS... 5pm - 2am and mandatory overtime. This place is a SWEAT SHOP of the WORST KIND. It makes me wonder whether Jeff is aware of how his company is being run or where this business model was developed. I have never had a job which makes me unhappy as this. It's so bad that I will no longer spend my money with this company and support this modern day slavery. There is no regard or appreciation for the employees at all!

4.0
Jan 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Concerned about employee welfare, great hours, work from home.

Cons

Manger not involved enough about training or coaching.

Viewing 1201 - 1203 of 1,214 Reviews

Glassdoor has 251,263 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.